Introduction to Role:
We are seeking for a reliable and dedicated professional to join our team as a Global Quality Engineer for EMEA & Asia. In this role, you will support the Global Quality Lead and the local quality teams across EMEA and Asia, focusing on complaint handling, root cause analysis, quality process improvements, quality analytics, and communication.
About Us:
Carrier Commercial Refrigeration (CCR), a global leader in high-technology refrigeration solutions, is dedicated to providing sustainable and innovative solutions. With a strong commitment to environmental stewardship, we aim to improve the quality of life worldwide. Join our team and be a part of our mission to create comfortable and efficient environments.
Support the resolution and arbitration of quality complaints in collaboration with cross-functional teams.
Maintain and improve training for end-users.
Create quality communications.
Monitor system data and implement necessary corrections.
Lead root cause analysis and drive implementation of corrective actions for improvement.
Conduct analytics and reporting.
Create and review quality documentation.
Participate in global quality projects, supporting both factories and field services.
Degree in Engineering or a related Technical Field, or a vocational school degree with experience in an industrial field.
Experience in Complaint Handling within the Manufacturing Industry: The ideal candidate should have a proven track record in managing and resolving customer complaints related to manufacturing processes. This includes investigating the root causes of issues, communicating with both internal teams and external clients, and implementing corrective actions to prevent recurrence.
Proficiency in IT (Word, Excel, PowerPoint, ERP; Power BI is a plus).
Strong written and oral English skills.
Excellent analytical, communication, and problem-solving abilities.
Knowledge of quality tools and methodologies.
ISO 9001 Internal Auditor training (preferred).
Proficiency in German is an advantage.
Benefits:
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
Among the many benefits, CCR Company offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.
Our commitment to you
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence.
We’re excited for you to join us and make a difference.
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