The Head of ERP Applications will lead the strategic planning, development, and execution of the organization’s Enterprise Resource Planning (ERP) initiatives across multiple regions and business units. The role will be responsible for overseeing the end-to-end lifecycle of ERP applications, ensuring their alignment with organizational goals, business processes, and global standards. This position will serve as a key driver of digital transformation within the company, fostering innovation, integration, and operational excellence across the enterprise.

ERP Strategy & Leadership:

• Develop and execute a comprehensive global ERP strategy that aligns with the organization's overall business objectives and digital transformation goals.
• Lead the design and implementation of ERP roadmaps, ensuring seamless integration across multiple business processes, including finance, supply chain, manufacturing, human resources, and sales.
• Collaborate with executive leadership and cross-functional teams to understand evolving business needs and adjust ERP strategies accordingly.

ERP System Implementation & Management:

• Oversee the global implementation, customization, and optimization of ERP systems, ensuring standardization across regions while accommodating local business requirements.
• Manage full ERP lifecycle projects from vendor selection, configuration, testing, and deployment to post-implementation support.
• Ensure effective project management, risk mitigation, and timely delivery of ERP initiatives within budget constraints.

Operational Excellence & Process Improvement:

• Drive continuous improvement initiatives by identifying areas of inefficiency and recommending solutions that enhance business operations and streamline workflows through the ERP system.
• Ensure the development of scalable, efficient ERP processes and governance frameworks that support the growing demands of the organization.
• Lead process re-engineering efforts, leveraging ERP capabilities to optimize critical business functions.

Operational Management:

• Manage all sales operations independently, including order processing, customer follow-up, and after-sales service.
• Ensure compliance with local regulations and company policies in both countries.
• Coordinate with logistics and supply chain teams to ensure timely delivery of products and services.

Team Leadership & Vendor Management:

• Build and lead a high-performing global team of ERP professionals, including solution architects, analysts, and project managers, fostering a culture of collaboration and innovation.
• Manage relationships with ERP vendors and service providers, negotiating contracts, service-level agreements (SLAs), and ensuring cost-effective delivery of services.
• Provide ongoing coaching and professional development opportunities for team members, ensuring a future-ready ERP team with strong technical and business acumen.

Stakeholder Engagement & Change Management

• Act as the primary point of contact for all ERP-related activities, liaising with internal business stakeholders, external partners, and regional IT leaders to ensure system effectiveness and alignment with business goals.
• Drive organizational change management efforts to promote ERP adoption and utilization, ensuring that employees at all levels are proficient in using ERP applications.
• Develop and implement communication strategies to keep senior management and stakeholders informed of ERP project statuses, risks, and achievements.

Governance, Risk & Compliance

• Ensure that ERP systems comply with all relevant regulatory requirements, including financial reporting standards, data privacy laws, and industry-specific regulations.
• Establish a governance framework to oversee system access, data security, and integrity within the ERP environment.
• Collaborate with the cybersecurity and compliance teams to ensure that risk management processes are robust and in place.

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 12+ years of experience in ERP applications management, with at least 5 years in a senior leadership role, preferably within a multinational organization
• Join Carrier Commercial Refrigeration and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future.
• Proven experience in implementing large-scale ERP solutions such as SAP, Oracle, or Microsoft Dynamics across multiple geographies and business units
• Demonstrated success in managing complex ERP transformation projects, including vendor management, budget control, and process optimization.
• Strong understanding of business processes across various functions (finance, supply chain, manufacturing, HR, etc.) and the ability to translate business requirements into ERP solutions.
• Experience in driving digital transformation initiatives within the context of ERP systems.
• Ability to lead cross-functional teams and manage large-scale projects.
• Strong problem-solving skills and a strategic mindset.
• Focus on delivering consistent, high-quality process improvements.
• Ability to adjust in dynamic environments and drive change.
• High level of precision in all work deliverables.
• Excellent leadership, communication, and change management skills, with the ability to influence stakeholders at all levels.