The role is responsible for analyzing key account data, monitoring performance metrics, and providing data-driven insights and reports to enhance customer relationships, optimize service delivery, and support strategic decision-making.

• Developing and maintaining data-driven dashboards to monitor key account performance, service levels, and financial metrics.
• Providing regular performance reports and insights to internal stakeholders, supporting account management strategies and decision-making.
• Evaluating service contract efficiency, cost structures, and revenue streams to optimize profitability and customer satisfaction.
• Collaborating with internal teams, including Country Service Departments and European Spare Parts Center to ensure data accuracy and effective reporting.
• Enhancing customer analytics capabilities by implementing new methodologies, tools, and best practices for key account performance tracking.
• Supporting price modeling and financial forecasting for key account services.
• Conducting deep-dive analyses of customer data, market trends, and operational KPIs to identify opportunities for improvement and business growth.

• Bachelor's or Master’s degree in business, Data Science, Finance or Engineering or comparable business experience
• Experience with MS Office (Excel, PowerPoint), BI tools, and CRM systems (Salesforce is a plus).
• Previous experience in Analytics, or Business Intelligence is advantageous.
• Strong analytical and problem-solving skills with a high attention to detail.
• Data visualization and reporting expertise for clear and actionable insights.
• Excellent communication skills to translate technical findings into business language.
• Strategic thinking with a focus on continuous improvement and process optimization.
• Proactive mindset to identify trends, risks, and opportunities within key account data.
• Strong collaboration skills to work with cross-functional teams and stakeholders.
• Ability to present data insights effectively to key account teams