Commercial Support Analyst

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The Commercial Support Analyst is responsible for managing and collecting outstanding customer balances, reducing overdue receivables, and supporting cash flow optimization.

This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal stakeholders and customers to resolve payment issues efficiently.

Key Responsibilities

• Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding invoices
• Contact customers via phone and email to follow up on overdue balances
• Recommend credit holds or escalations when necessaryupport month-end closing activities related to AR and collections
• Investigate and resolve payment discrepancies, disputes, and billing issues
• Collaborate with Sales, Customer Service, and Finance teams to address and resolve account concerns
• Prepare and distribute aging reports and provide insights on overdue accountsRecommend credit holds or escalations when necessary
• Maintain accurate and up-to-date records of collection activities in the system
• Prepare and distribute aging reports and provide insights on overdue accounts
• Recommend credit holds or escalations when necessary
• Support month-end closing activities related to AR and collections
• Contribute to process improvements to enhance efficiency and reduce DSO

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience)
• 2 - 5 years of experience in accounts receivable or collections
• Experience working with ERP systems (e.g., SAP, Oracle, or similar)Strong understanding of AR processes, credit management, and cash application
• Experience working with ERP systems (e.g., SAP, Oracle, or similar)
• Strong understanding of AR processes, credit management, and cash collection
• Excellent communication and negotiation skills
• High attention to detail and strong problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment

Key Competencies

• Customer-focused mindset with professional communication skills
• Strong analytical and organizational capabilities
• Ability to handle difficult conversations and drive resolution
• Team player with cross-functional collaboration skills
• Results-oriented with a focus on reducing overdue balances